Support & Maintenance Services

Our Support Services include sustainable, high-quality support to clients by monitoring and servicing a wide range of hardware and software in their businesses. The strength of our support services is based on service excellence delivered from highly qualified staff who have access to vast resources. All our support contracts are governed by stringent Service Level Agreements tailored to the unique needs of each client.  With response times ranging from as little as 30 minutes Mean Time To Repair to the more common next day repairs, Matrix Business Solutions delivers service of the quality that exceeds client expectations. We pride ourselves on our ability to provide true end-to-end support, from a single desktop PC to a full enterprise wide area network.
The overriding philosophy is to put the client first and to deliver on service agreements through massive logistical and technical capabilities. Our Retained Technical Service provides easy access to all of the skills and service resources supplied by Matrix Business Solutions creating a cost effective outsourcing and facilities management solution.
Our Support and maintenance services are:

  • Preventive Maintenance
  • Onsite and Offsite support

For further information, please contact our support team: support@matrixsl.com